Study visit to Sheraton Tirana Hotel by Epoka University master students

December 7th, 2017

Study visit to Sheraton Tirana Hotel by  Epoka University master students

Study visit to Sheraton Tirana Hotel by Epoka University master students

On November 22, 2017, 14 students from International Business master class of Epoka University, Business Administration Program paid a visit to Sheraton Tirana Hotel as part of their course curriculum. On behalf the hotel, Human Resources Director Alma Sulaj hosted the group and presented Sheraton operation philosophy. Course instructor Prof. Dr. Teoman Duman and the group asked a number of questions regarding Sheraton brand name, history of operations, human resources policies, and challenges of running a well-known brand in international business environments. Sheraton set a good example of learning for students as they are expected to prepare franchising business plans as their semester projects.
 
Madam Alma Sulaj presented a number of interesting facts about Sheraton operation philosophy including the service culture towards upscale hotel customers and importance of keeping international standards at the hotel. She also mentinoned about the work culture and team spirit at the hotel giving examples from international standards Sheraton uses in its human resource applications. Following the discussions, Madam Sulaj lead a facility tour in the hotel and showed students all service culture and quality standard applications in the hotel with visible signs of procedures, colors and employee motivation techniques. At the end of the visit, Prof. Dr. Teoman Duman presented an appreciation certificate to hotel management as a gratitute sign from the Rector of Epoka University. As a coincidence of the visit, Dinamo Kiev footbal team was checking in the hotel at the end of visit where the students had a chance to observe part of a service process to a vip visitor group to the hotel.